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Technical Support FAQ

Disconnects / Failure to Login / Timeout on Login
If the message you see on login is about your email address or password, check those first. Any other failure to log in, a timeout, or a disconnect after yo...
Wed, 7 Oct, 2026 at 10:07 AM
Crashing / Disconnecting / Timing Out While Logged In
For this kind of problem, we actually need a little more information than for a simple login problem. Please create a new trouble ticket or send an email o...
Fri, 20 Jun, 2025 at 12:05 PM
Minimum System Requirements for Running Utherverse
The Utherverse 3D client runs on Windows PCs and on Macs with Apple silicon. Windows Operating system: Windows 7 or later (Windows 10 or 11 recomme...
Wed, 7 Oct, 2026 at 9:49 AM
Satellite / Wireless Connections
These kinds of connections are inherently unstable, and cannot be relied upon to provide the steady connection that is necessary to maintain your online ...
Fri, 20 Jun, 2025 at 12:06 PM
Utherverse on Mac
The Utherverse 3D client now runs natively on Macs with Apple silicon (M1 or later). Mac requirements Mac: Apple silicon (M1 or later) Operating s...
Wed, 7 Oct, 2026 at 9:47 AM