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Support Tickets


In order to streamline support requests and better serve you, we utilize a support ticket system. Every support request is assigned a unique ticket number which you can use to track the progress and responses online. For your reference we provide complete archives and history of all your support requests.

Before filing a Support Ticket, please try these steps, as they fix the majority of issues before a ticket is filed.



Live Support Chat

Live Support Chat is available Monday to Friday 10am to 6pm Pacific Standard Time. If your inquiry falls outside those times, please file a Support Ticket through the link above, and our team will get back to you as soon as possible. Please click the link below to start your Live Support Chat session.





Support Tools

You can upgrade yourself to VIP Status in a number of different ways, and from most countries around the globe, even if you don't have a credit card. Please click the link for details for our different payment methods, and how you can upgrade to VIP today. If you are already a VIP and are looking to alter your billing information or downgrade from VIP membership, you will also find everything you need in this section..




Frequently Asked Questions

Looking for a quick solution? Check online to review a list of our most commonly asked questions.




Tutorials and Documentation

Having a little trouble figuring out how things work? Do you need a reference guide at your fingertips? Check out this section for all the things you want to know.



To Contact 3rd Party Billing Support


 
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