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Support Tickets


In order to streamline support requests and better serve you, we utilize a support ticket system. Every support request is assigned a unique ticket number which you can use to track the progress and responses online. For your reference we provide complete archives and history of all your support requests.

Before filing a Support Ticket, please try these steps, as they fix the majority of issues before a ticket is filed.



Live Support Chat

We are available around the clock through live chat or tickets. It is staffed around the clock with volunteers and staff members. If you are unable to reach an immediate fix please feel free to submit a Support Ticket and someone from our Support Team will help you directly. Click the link to start your Live Support Chat session.





Support Tools

You can upgrade yourself to VIP Status in a number of different ways, and from most countries around the globe, even if you don't have a credit card. Please click the link for details for our different payment methods, and how you can upgrade to VIP today. If you are already a VIP and are looking to alter your billing information or downgrade from VIP membership, you will also find everything you need in this section..




Frequently Asked Questions

Looking for a quick solution? Check online to review a list of our most commonly asked questions.




Tutorials and Documentation

Having a little trouble figuring out how things work? Do you need a reference guide at your fingertips? Check out this section for all the things you want to know.



To Contact 3rd Party Billing Support


 
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